1. No Returns & No Exchanges
Thank you for shopping with us. Please note that all sales are final. We enforce a strict No Return, No Exchange policy. Once an order is placed and processed, it cannot be canceled, returned, or exchanged for a different item, color, or size.
2. Product Eligibility
We take great care in ensuring the quality of our products. Because we operate in the textile market, we cannot accept returns or exchanges on any items once they have left our showroom or have been shipped to your address. We encourage you to review all product descriptions, specifications, and sizing carefully before completing your purchase.
3. Damaged or Defective Items
In the rare event that you receive a fundamentally damaged or defective manufacturing item, please notify us within 48 hours of delivery.
To report an issue:
Email us at silons9999@gmail.com with your order number.
Provide clear photographs or an unboxing video showing the defect.
Management reserves the right to inspect the claim and decide if a replacement is applicable on a case-by-case basis.
4. Contact Us
If you have any questions regarding our policy before making a purchase, please reach out to us at:
Email: silons9999@gmail.com
Phone: +91 72279 79000
Address: Showroom A-20, Global Textile Market, Surat - 395010, Gujarat, India